Driving Growth:
$1.5 Billion in Contract Wins
From strategic capture and proposal development to executive presentations and program implementation, I played a central role in helping Empower AI win and deliver transformative programs.
My Role in Major Contract Wins
As part of Empower AI’s executive team, I supported business development and account-based marketing efforts that helped secure over $1.5 billion in federal contract awards. My work spanned:
Participating in strategic capture and proposal writing
Shaping win themes and client messaging
Developing targeted ABM campaigns for key accounts
Presenting to senior government decision-makers
Supporting implementation and client engagement after award
These wins helped fuel Empower AI’s rapid growth as a leading provider of AI-powered mission support for federal agencies.
$1.5B+
3 Agencies
AI-Enabled
End-to-End
Total Value
GSA, DoD, CMS
Service desks, cyber, IT delivery
Win Strategy to Implementation
GSA DIGIT: Modernizing IT Infrastructure with AI and Automation
In 2021, Empower AI (then NCI) was awarded a $807 million task order by the General Services Administration (GSA) — the largest single contract in the company’s 30+ year history.
GSA DIGIT is a multi-year contract to modernize the General Services Administration’s IT infrastructure using AI, automation, and emerging technologies to enable a fully digital service delivery model across the agency.
This was a watershed moment that solidified Empower AI’s leadership in public sector AI and infrastructure modernization.
$807M contract win is largest in company history
My Role in Winning and Delivering GSA DIGIT:
Positioning Empower AI’s AI-as-a-Service platform as a transformational enabler for GSA
Co-creating the win strategy with business development and capture leaders
Crafting proposal messaging to clearly differentiate Empower AI’s capabilities
Participating in key client meetings and oral presentations
Developing marketing and thought leadership content to support the pursuit
Collaborating on visual storytelling, drawing from advanced AI concepts in the Empower/Evolve platform
“This award is a strong validation of our mission to empower the government workforce through the adoption of cutting-edge innovation and emerging technologies.”
Paul Dillahay, President & CEO, NCI (Empower AI)
JSP: Modernizing the Pentagon's IT Backbone with AI and Automation
The Joint Service Provider (JSP) delivers over 80 IT services and supports 55,000+ users across the Pentagon and National Capital Region. As part of a $500M+ contract award, Empower AI (NCI) was selected to help JSP modernize critical IT systems, defend cyber terrain, and scale operational AI across infrastructure and service desk functions.
This win was a result of years of strategic engagement, product innovation, and direct partnership-building with JSP leadership.
$270M win is 2nd largest in company history
My Role in Winning and Delivering JSP:
Led AI strategy and messaging across multiple briefings and client presentations
Delivered technical demonstrations and narrative storytelling using the SHAI (Scaling Humans with AI) framework
Created and presented content highlighting how 36% of JSP service desk tasks could be AI-enabled
Positioned Empower AI’s capabilities in automation, DevSecOps, and machine learning to align with JSP’s dual mission of operational resilience and innovation
Contributed to proposal development, account strategy, and ongoing client communication
“NCI is proud to support this critical mission and we look forward to delivering on our commitment of people first to meet JSP’s vision to Enable. Every. Mission.”
Paul Dillahay, President & CEO, NCI (Empower AI)
“Our team now has digital teammates working for them — and JSP will benefit from one of the first federal AI-enabled service desk capabilities.”
Paul Dillahay, President & CEO, NCI (Empower AI)
CMS: Advancing Medicare Integrity and Appeals Processing with AI and Automation
In 2021, Empower AI (formerly NCI) deepened its 20-year partnership with the Centers for Medicare & Medicaid Services (CMS), winning three major contracts across the Comprehensive Error Rate Testing (CERT), Payment Error Rate Measurement (PERM), and Hearings and Applications Support (HAS) programs.
On the CERT program, Empower AI deployed 40 custom automation solutions, eliminating thousands of manual tasks and saving 13,000+ labor hours annually. The CERT RPA Provider Enrollment Validation Project was honored with the 2023 FORUM Health Award, underscoring the innovation and impact of Empower AI’s automation efforts.
The $21M HAS contract further demonstrated the agency’s trust in Empower AI to manage appeals, applications, and adjudication logistics with precision and care—critical functions that support Medicare integrity and citizen trust.
$100M+ wins across 3 critical agencies
My Role in Winning and Delivering CMS:
Led AI strategy and messaging across multiple briefings and client presentations
Delivered technical demonstrations and narrative storytelling using the SHAI (Scaling Humans with AI) framework
Positioned Empower AI’s AI and RPA tools as proven accelerators of productivity and compliance
Worked with delivery teams to frame the value of 40+ automation solutions and 13K+ hours saved
Highlighted Empower AI’s 20+ year CMS track record to strengthen trust and deepen agency alignment
Supported storytelling and public recognition of CMS success via industry awards and media features
“We’re proud to leverage our broad array of proven AI technology solutions to drive new levels of financial management efficiency and accuracy for this important program.”
Paul Dillahay, President & CEO, NCI (Empower AI)
"Brad’s leadership empowered the entire company workforce to embrace AI and helped fully reimagine the company as our AI-enabled work reached over $1.5 billion."
Bridget Medeiros
Chief Growth Officer of NCI and Empower AI